Types of Feedback:

• Complaints: If you're dissatisfied with our service and want us to address a problem, we encourage you to submit a complaint so we can work towards a solution.

• Suggestions or Compliments: If you have an idea for improvement or want to share something positive, we’d love to hear your thoughts and feedback.

 

How You Can Provide Feedback to Us:​

• Reach out to us through any of the following channels:

  • Complete our Complaint, Compliment or Concern Form

  • Email: management@axcessndis.com

  • Phone: 0488 331 551

  • Mail: PO Box 3177 Grose Vale NSW 2753

 

Support for Providing Feedback:

You can have someone assist you in providing feedback, whether it's a friend, family member, staff member, or an advocate from another organisation.

 

What Happens After You Make a Complaint:

At Axcess Disability, we are committed to resolving complaints ethically, confidentially, fairly, and in a timely manner. We see feedback as an opportunity to enhance our services, strengthen relationships, and improve our community ties.

We handle complaints with strict confidentiality, involving only those who need to help resolve the issue.

 

Complaint Resolution Timeline:

We aim to resolve complaints within 35 days of receiving them and will keep you updated throughout the process.